Orders overview

Open Orders in the Sqquid app to review orders imported from your Account’s sales Connections. From here, you can find a purchase, check its items and assigned stores, retry a skipped order, review shipments, create returns, and leave notes for your team.

The order list

Each row shows the order’s ID from the sales Connection, creation date, billing name, shipping method, total, assigned Store IDs, and status. A return badge beside the ID means the order has a return recorded in Sqquid.

Select View in the Action column to open an order’s side panel. Orders awaiting a retry show Retry in that column instead. Close the panel to return to the same filtered list.

What the statuses mean

The status mainly describes order processing and export to your POS or inventory system. OK does not mean the customer has received the order. Check the Shipments tab for shipment records.

Status badge	Meaning
queued	Waiting for export.
processing	Waiting for a receipt or further order details from the connected system.
OK	Order processing completed.
skipped	Processing stopped because of errors. Review the error and retry.
OK - Flagged	Processing completed with missing items that need review.
authorized	Payment was authorized but has not yet been captured.
cancelled	The order was cancelled.
-	No status label is available for this order.

Common tasks

Search and filters to find an order by number, customer, or SKU.
Order details and comments to review items, allocations, tracking, and team notes.
Retry skipped orders after resolving an export error.
Order returns to review earlier returns or return some or all remaining items.