Troubleshoot WooCommerce
Connection details fail
Section titled “Connection details fail”Confirm the HTTPS store home URL and a current read/write consumer key and secret. Check whether a firewall or security plugin blocks the WooCommerce REST API.
Products are missing or overwritten
Section titled “Products are missing or overwritten”Check product enrollment, sync mode, visibility, SKU matching, and the field-ownership preset. Review the WooCommerce API error on the latest product sync.
An order is missing
Section titled “An order is missing”First, search Orders with Status set to All so queued or skipped orders are included.
Confirm that its status matches the Connection’s import status, completed by default, and that it was modified within the import window.
A refund is missing
Section titled “A refund is missing”Enable return import and confirm that the original WooCommerce order exists in Sqquid.
Continue troubleshooting
Section titled “Continue troubleshooting”After correcting a product or inventory error, resync the product and check the result. For an order that is still missing, follow Order import checks. For returns recorded in Sqquid but missing from another system, follow Return destination checks.
Email help@sqquid.com with the store URL, order or SKU, approximate time, and error if needed.