Troubleshoot BigCommerce
Authorization is missing
Section titled “Authorization is missing”Reconnect from General and approve Sqquid in the intended BigCommerce store.
Product or inventory sync failed
Section titled “Product or inventory sync failed”Check the SKU, required weight, product enrollment, field matrix, and visibility. For location inventory, map each Location once and confirm that the BigCommerce location still exists. Follow Sync errors to read the provider error and retry after correcting it.
An order is missing
Section titled “An order is missing”First, search Orders with Status set to All so queued or skipped orders are included.
Confirm that its status is awaiting fulfillment, awaiting shipment, or completed and that it was modified within the import window.
A shipment or return failed
Section titled “A shipment or return failed”Confirm that the original order exists in Sqquid. Shipments need item quantities and tracking details. Returns need return import enabled and a valid destination.
A gift card was not recognized
Section titled “A gift card was not recognized”Check the 99minds key and the exact custom field name and value on the BigCommerce product.
Continue troubleshooting
Section titled “Continue troubleshooting”After correcting a product or inventory error, resync the product and check the result. For an order that is still missing, follow Order import checks. For returns recorded in Sqquid but missing from another system, follow Return destination checks.
Email help@sqquid.com with the store hash, order or SKU, approximate time, and error if needed.