TikTok Shop orders, shipping, and returns

Orders

Sqquid imports TikTok Shop orders in Awaiting shipment or On hold status. It uses the seller SKU to match each line and passes the order into the Account’s routing workflow.

When inventory by location is enabled, the TikTok fulfillment warehouse must be mapped to a Sqquid Location. An unmapped warehouse prevents the affected order from being processed.

TikTok Shipping labels

For orders that use TikTok Shipping, Sqquid requests eligible services from TikTok Shop. You can select a service or let Sqquid choose and buy a label automatically.

The Connection can also:

• Warn when a rate exceeds the USD cost threshold
• Return labels as PNG or PDF
• Open a packing slip after label purchase
• Require a saved package preset before purchase

The order must still be in Awaiting shipment when Sqquid creates and ships the TikTok package. TikTok supplies the tracking number and shipping documents. Follow Buy shipping labels for the steps in Sqquid.

Returns and cancellations

When return import is enabled for the Connection, Sqquid imports eligible completed TikTok returns and successful cancellations. The original TikTok order must already exist in Sqquid so the return can be linked correctly.

Return quantity detail from TikTok can be limited for some return records. Review the imported return before completing inventory or financial steps in another system.

See Review previous returns to check the imported record in Sqquid before creating another return.

Note

Return settings may not appear on every Account. Contact Sqquid support if TikTok return import is part of your workflow and the control is not available.