WooCommerce orders and returns
Which orders are imported
Section titled “Which orders are imported”Sqquid imports recently modified WooCommerce orders. The default import status is Completed. An Account can be configured to use another status.
If your team expects to fulfill orders through Sqquid while they are still Processing, confirm the import status with Sqquid support before going live. An order in a different status will not enter the normal import.
Sqquid imports supported addresses, taxes, discounts, payment methods, shipping methods, and line items. Configured curbside pickup methods can assign the mapped pickup Location.
Shipment updates
Section titled “Shipment updates”The WooCommerce Connection does not export shipment tracking. Update WooCommerce through the fulfillment process used by your business.
See Shipments and notifications for how label purchases and sales Connection updates differ.
Refunds
Section titled “Refunds”With Import returns enabled, Sqquid imports WooCommerce refunds for orders already in Sqquid. Create the refund through your WooCommerce refund process; importing it does not issue a second refund to the customer.
If a refund is missing, confirm that the original order was imported and review the latest return sync.
See Review previous returns to check the imported record in Sqquid before creating another return.