Troubleshoot TikTok Shop
The Connection cannot be enabled
Section titled “The Connection cannot be enabled”Open Setup. Reconnect TikTok Shop if authorization is missing. If inventory by location is on, add at least one warehouse mapping.
Inventory is not updating
Section titled “Inventory is not updating”- Confirm that the listing exists and the seller SKU exactly matches Sqquid.
- Confirm that the product and variant are enabled for the Connection.
- Check whether pooled or warehouse inventory is selected.
- If using warehouses, confirm that the Sqquid Location and TikTok warehouse are mapped.
- Review the product synchronization error returned by TikTok.
An order is missing
Section titled “An order is missing”First, search Orders with Status set to All so queued or skipped orders are included.
- Confirm that the order is Awaiting shipment or On hold.
- Confirm that the Connection is enabled.
- Check the seller SKUs on every line.
- Map the order’s TikTok fulfillment warehouse when inventory by location is on.
No shipping rates appear
Section titled “No shipping rates appear”- Confirm that the order uses TikTok Shipping and is still awaiting shipment.
- Check the delivery address and package dimensions.
- Confirm that the selected package contains the TikTok order lines being shipped.
Label purchase failed
Section titled “Label purchase failed”Check the required package settings and review any rate or cost warnings before trying a purchase again.
Check the rate again before retrying. The selected service may no longer be eligible, or TikTok may still be processing the package. Avoid creating another package until you know whether the first attempt succeeded.
A return is missing
Section titled “A return is missing”Confirm that return import is enabled, the return or cancellation reached a completed status, and the original TikTok order exists in Sqquid.
Continue troubleshooting
Section titled “Continue troubleshooting”After correcting a product or inventory error, resync the product and check the result. For an order that is still missing, follow Order import checks. For returns recorded in Sqquid but missing from another system, follow Return destination checks.
If the problem continues, email help@sqquid.com with the Account, seller, order or SKU, approximate time, and the displayed error.