BigCommerce orders, fulfillment, and returns
Orders
Section titled “Orders”Sqquid imports recent BigCommerce orders in Awaiting fulfillment, Awaiting shipment, or Completed status. It brings in supported customer, address, payment, tax, discount, shipping, and item information.
Check the order’s SKU matching and routing result before fulfillment. Configured curbside pickup methods can assign a pickup Location during import.
Shipments
Section titled “Shipments”When your team fulfills an imported order through Sqquid, the Connection sends shipment and tracking updates to BigCommerce. Check the shipment sync if tracking has not appeared before adding a duplicate shipment in BigCommerce.
Returns
Section titled “Returns”With return import enabled, Sqquid imports BigCommerce refund records for orders already in Sqquid. Choose whether returned inventory goes to the fulfilling Location or a fixed return Location.
Importing a refund records activity from BigCommerce. It does not issue another payment refund to the customer. Review the original order and return quantities before continuing the POS return workflow.
See Review previous returns to check the imported record in Sqquid before creating another return.
Digital gift cards
Section titled “Digital gift cards”Accounts using 99minds can process supported digital gift card information. This requires the 99minds credential and the product custom field described in BigCommerce settings.