Troubleshoot Amazon
Authorization failed
Section titled “Authorization failed”Reconnect from General and make sure you approve the correct Seller Central account.
Inventory or price did not update
Section titled “Inventory or price did not update”- Match the Amazon seller SKU to the Sqquid variant SKU exactly.
- Confirm that the product and variant are enrolled.
- Wait for both Amazon feeds to finish.
- Open the synchronization result for SKU-level validation errors.
- Review Dynamic Buffers if the sent quantity is lower than on-hand stock.
An order is missing
Section titled “An order is missing”First, search Orders with Status set to All so queued or skipped orders are included.
Confirm that it is unshipped or partially shipped, falls within the import window, and uses recognizable seller SKUs.
A shipment did not update
Section titled “A shipment did not update”The Amazon Connection does not currently send shipment confirmations. Check Seller Central or the fulfillment service responsible for your Amazon shipments. Enabling the Shipment sync setting does not add this capability.
Continue troubleshooting
Section titled “Continue troubleshooting”After correcting a product or inventory error, resync the product and check the result. For an order that is still missing, follow Order import checks.
Email help@sqquid.com with the Seller ID, order or SKU, approximate time, and error if the problem continues.