Troubleshoot EasyPost
No rates appear
Section titled “No rates appear”- Check the current mode. Test mode requires the test API key; live mode requires the production API key.
- Check the Location’s ship-from address and the order’s delivery address.
- Add valid package dimensions and weight.
- Review excluded methods and carrier accounts in EasyPost.
- Check transit-day rules if methods outside the range are hidden.
A label was not bought automatically
Section titled “A label was not bought automatically”Confirm automatic selection is on. A rate above the cost threshold will not be purchased automatically. Required package rules can also stop purchase.
The label is a test label
Section titled “The label is a test label”The Connection is in test mode or used a test key. Switch to live mode and buy a new label only when you are ready for a real shipment.
Pickup scheduling failed
Section titled “Pickup scheduling failed”Confirm that the carrier supports EasyPost pickups and that the address, account, shipment, and pickup timing are valid.
Check the Location’s timezone and business hours. The requested collection window must fall within its opening hours.
Continue troubleshooting
Section titled “Continue troubleshooting”If these checks do not explain the problem, use the support request template. Include the shipment or order reference and whether the Connection is in test or live mode.
Email help@sqquid.com with the EasyPost Connection, order or shipment, approximate time, and error if needed.