Troubleshoot eBay
Authorization is missing
Section titled “Authorization is missing”Open General, select Reconnect, and approve access with the intended eBay seller account.
A listing or inventory update failed
Section titled “A listing or inventory update failed”- Match seller SKUs exactly.
- Confirm that the product and variant are enabled.
- Review the field matrix and required eBay listing fields.
- Confirm that mapped eBay inventory locations are enabled.
- Check the eBay error stored on the product synchronization.
Listing content changed in inventory-only mode
Section titled “Listing content changed in inventory-only mode”The offer update can still send price and listing description and publish the offer. Review eBay products and inventory before changing sync mode or field ownership.
An order is missing
Section titled “An order is missing”First, search Orders with Status set to All so queued or skipped orders are included.
Confirm that fulfillment is not started or in progress, that the order is recent enough for the import window, and that each line has a recognizable SKU.
Continue troubleshooting
Section titled “Continue troubleshooting”After correcting a product or inventory error, resync the product and check the result. For an order that is still missing, follow Order import checks.
Email help@sqquid.com with the eBay user, order or SKU, approximate time, and error if the problem continues.